Cart (0)
Your cart is empty
Every Purelia order is covered by a 365-day money-back guarantee. That means you have full 365 days from the day your order is delivered to try Purelia — and if you're not satisfied with your results for any reason, we'll refund your purchase. Even if the tube is opened. Even if it's empty.
We make it this simple on purpose: skin needs time, and we want you to be able to use Purelia consistently without worrying about a deadline or fine print.
Email us at contact.purelia.us@gmail.com with your order number (it's in your order confirmation email) and a quick note letting us know you'd like a refund. No lengthy forms, no interrogation.
Once your request is confirmed, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or credit card company. If more than 15 business days have passed since your refund was approved, contact us at contact.purelia.us@gmail.com and we'll track it down.
Please inspect your order when it arrives. If your item arrived damaged or defective, or you received the wrong item, contact us right away at contact.purelia.us@gmail.com and we'll make it right with a replacement or a full refund — your choice.
If your order is shipped to the European Union, you additionally have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, as required by EU law. This right exists alongside — not instead of — our 365-day money-back guarantee.
We're happy to help with any return or refund question at contact.purelia.us@gmail.com.
